Application Form

Receptionist / Administrator, part-time – Based at Corbridge

As the first point of contact with our customers, this is a key role within Lisa Graham Hearingcare. When attending an independent hearing care provider, rather than a high street chain, customers understandably expect a high-quality personal service. So, we must do everything we can to meet and exceed this expectation, ensuring our customer leave delighted with the exceptional level of care and service they have experienced.

Main duties (not exhaustive list)

Book customer appointments over the phone and in person in line with guidelines, ensuring appropriately triaged, and sending appointment confirmation emails
Meet and greet customer and visitors, in a professional and friendly manner
Deal with customer enquiries, queries and complaints in a professional and courteous manner, always ensuring client satisfaction – ensuring LG aware, when needed.
Actively manage the diary ensuring appointment slots each day are filled as effectively as possible, trying to bring appointments forward where necessary
Update customer records on Strato accordingly after any communication
Keep up to date with knowledge of services, pricing, and promotions
Take payments electronically and in cash, recording all transactions and reconciling daily
Administer and record all sundry sales, ensuring they are well presented at reception and stock replenished
Assist in monitoring stock levels and re-ordering stocks as required and directed
Manage the incoming emails, responding in a timely manner, and where appropriate, direct to LG
Administer all incoming and outgoing post
Administration of letters to GPs following Ear Wax Removal treatment
Assist hearing aid customers with changing wax filters, as required
Manage the process of Ear Wax Removal Consent forms/GDPR forms, ensuring their completion and copies saved to customer record
Telephone customers to confirm their appointments
Ensure reception area is clean and presentable, dusting and hoovering as required, and hoovering consultation rooms as required.
Support LG in day-to-day tasks and provide administrative support as directed

Skills required – Essential

Excellent, professional and friendly manner, both on the phone, face to face and via email
Passion for delivering outstanding customer service, always ensuring customers are communicated with superbly and in a timely manner
Putting care for our customers at the forefront of what you do, while acting with integrity and accountability
Excellent attention to detail and organisational skills
Ability to use initiative, work independently, unsupervised and prioritise own workload.
A practical approach to problem solving.
Good IT skills including experiencing of customer management systems, Word, Excel and use of email

Rate of pay – £9.50 per hour

5 weeks holiday plus bank holidays – pro rata

No of hours: Minimum 2 days per week, Thursday and Friday typically 9am – 5pm (30 mins lunch), occasional Saturday morning and cover for other receptionist’s holidays / absence will be required.

Please complete this form to apply for the position of Receptionist / Administrator.

Fields marked with an * are required.

Name *

Address *

Do you have experience of working in a healthcare environment? *

If Yes, Please give details below *

What experience do you have working as a Receptionist / Administrator? *

What strengths will you bring to the role of a Receptionist / Administrator? *

What experience do you have of working with customer databases / diary management systems? *

What experience do you have working in a customer service environment? *

Do you have experience in: *

Email
Microsoft Word
Mail Merge
Microsoft Excel

Please tick the appropriate options above.

What interests you in working for Lisa Graham Hearingcare? *

How do you think you may need to adapt when dealing with customers who may be hard of hearing? *

Current rate of pay / salary: *

Current Working Pattern i.e. Days / Hours *

Desired Working Pattern i.e. Days / Hours *

Notice period: *

What is your availability for interview: *

Please upload a copy of your current CV: *

Click or drag a file to this area to upload.